Delivery & Return Policy
Our promise, returns and refunds
Delighting customers is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.
We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don’t turn up, (i.e. if your flowers have not arrived within 3 days of their intended delivery date), please contact our customer care at firstname.lastname@example.org to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Sgflorist.com.my has no influence over these timescales.
Flower availability and substitution
All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high-quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.